Returns and Refunds

Returns and Refunds

We are unable to take responsibility for a gift hamper being returned to us by a courier or the recipient. If this takes place we will inform  the buyer that it has been returned. The freight provider will return the order to us for a $15.00 fee which will be charged to the sender. A $15.00 re-delivery fee will then be charged to facilitate the delivery of the hamper to the same or an alternative address.

It is the responsibility of the customer to inform The Hamper Collective Australia if a gift has not been delivered to the recipient. Upon notification we will investigate.

Refunds will not be given for late deliveries. We will not be held liable for late delivery outside of our estimated delivery times. In the unfortunate event that a gift item has been damaged through the delivery process, we will replace the gift item(s). Please contact us email to organize the replacement gift to be re-sent. In the event that you do not want the damaged item(s) re-sent, we will refund your credit card for the value of the damaged item(s).

We are committed to ensuring customer satisfaction and endeavor to make sure each and every customer is happy with their gift.

In the unfortunate event that your hamper or item arrive damaged please contact us at info@thehampercollectiveaustralia.com.au or 0402692199 within five (5) business days of the arrival of the hamper. If a product needs to be replaced, we will happily exchange or send a new hamper depending on the extent of the damage

 

Cancelling Orders

If you wish to cancel your order please contact us immediately at info@thehampercollectiveaustralia.com.au .

Once the payment for an order has been accepted, cancellation is at the discretion of The Hamper Collective Australia